Whether we host your server at Xogenous or you elect to use one of our servers, one of the first decisions that must be made is whether to use a managed or unmanaged server.


Managed Servers

When using this form of service, Xogenous will configure your server to your specifications with your  selected software. In addition to this, Xogenous will take responsibility for providing any software upgrades to your operating system and applications along with general maintenance such as reboots, correcting hardware issues and performing backups.This level of service is particularly useful to those individuals who are not technically inclined or do not have the time or resources to handle the more mundane troubleshooting and maintenance. There are restrictions to using such a service however. For example, the managed server only allows those supported applications to be run on the servers. Services availabe for managed servers can include:
  • Operating system updates
  • Application updates
  • Server monitoring
  • SNMP hardware monitoring
  • Application monitoring
  • Application management
  • Technical support
  • Firewall services
  • Antivirus monitoring and updates
  • Security audits
  • DDoS protection and mitigation
  • Intrusion detection
  • Backups and restoration
  • Disaster recovery
  • DNS hosting service
  • Load balancing
  • Database administration
  • Performance tuning
  • Software installation and configuration management
  • User management
  • Hardware, software, and programming consultation

Unmanaged Servers

If the technical requirements of running the server require applications that are not currently supported by Xogenous or you want to have more control over the configuration and use of the server, an unmanaged server may be your best choice. This is very different from the managed services. Customers are required to manage all of the hardware and software on their own. This allows for much greater flexibility in what can be done but has the drawback of more work by you.